Sales / Customer Support Representative

The Brand

WÜSTHOF has one mission since its beginning in 1814: crafting the finest knives that last for generations. Founded in Solingen, Germany, known for centuries as the "City of Blades", the brand is owned by the seventh generation of the WÜSTHOF family. In their state-of-the-art manufacturing facility, the company creates a variety of knife collections and cooking utensils. WÜSTHOF is appreciated for its art of crafting; it takes over forty manufacturing steps to make a WÜSTHOF knife, with many made by hand, using traditional skills and techniques. Forged knives from the famous Classic Collection have become the symbol of WÜSTHOF and are a lifelong companion for chefs all over the world. With over 500 employees in North America and Europe, the brand is available at leading culinary retailers worldwide.

Position Overview

The Sales / Customer Support Representative responds to requests from consumers and customers by phone, e-mail, or chat. Collaborates with the sales team on business strategies and relationships to increase revenue, while providing an award-winning customer experience.

Qualifications & Skills

• Strong technical communication skills, with the ability to clearly explain concepts and collaborate effectively with both technical and non‑technical stakeholders

• Advanced computer proficiency, including MS Office (Word, Excel, Outlook) and demonstrated ability to quickly learn and adopt new software platforms, CRM tools, data systems, or automation technologies

• 4‑year degree in a technical, business, or related field preferred, but not required

• Experience troubleshooting basic technical issues and navigating systems, dashboards, or digital workflows

• Ability to thrive in a fast‑paced, technology‑driven environment, managing multiple priorities while meeting deadlines

• Self‑starter with strong analytical thinking skills, able to investigate problems, interpret data, and follow established processes to completion with minimal supervision

• Excellent time management, organization, and multi‑tasking skills, with a proactive approach to solving operational or system‑related challenges

• Ability to work onsite (8:30am–5:00pm) and collaborate closely with technical and operational teams

WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team. We will consider all qualified applicants without regard to race, color, creed, religion, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity and expression (including transgender status), sexual orientation, marital status or status as a victim of domestic violence, national origin, ancestry, citizenship status, age, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service or veteran status, or any other classification protected by applicable local, state, and federal laws.