Business Analyst

The Brand

WÜSTHOF has one mission since its beginning in 1814: crafting the finest knives that last for generations. Founded in Solingen, Germany, known for centuries as the "City of Blades," the brand is owned by the seventh generation of the WÜSTHOF family. In their state-of-the-art manufacturing facility, the company creates a variety of knife collections and cooking utensils. WÜSTHOF is appreciated for its art of crafting; it takes over forty manufacturing steps to make a WÜSTHOF knife, with many made by hand, using traditional skills and techniques. Forged knives from the famous CLASSIC Collection have become the symbol of WÜSTHOF and are a lifelong companion for chefs all over the world. With over 350+ employees in North America and Europe, the brand is available at leading culinary retailers worldwide.

Position Overview

The Business Analyst, Systems will be responsible for looking for ways to improve how the businesses is using technology and to help them operate more efficiently. In this role, you will research the company's needs and possible solutions and help to develop an effective system solution in alignment with our global IT team infrastructure and resources. This role is part of the global team and is based in Milford, Connecticut. As the Business Analyst, Systems Analyst you will be responsible for identifying the business change needs and recommending solutions in a way all stakeholders understand.  They will also schedule activities to resolve application problems in a timely and accurate fashion.  This role will focus on the technical maintenance and support for the business.

Key Responsibilities & Duties

• Provide operational and overall business technical support

• Critical thinking skills to evaluate and problem solve technical issues

• Test technology solutions

• Provide input on IT expenses & budgets

• Vendor management

Qualifications & Skills:

• Bachelor's Degree in a technology-focused major; PMP or similar certification a plus.

• Minimum of 5 years of relevant experience with ERP application support and business relationship management.

• Retail technology experience ideally with experience with:

  o    ERP experience – specifically support Operations Warehouse, SCM and Finance

  o    Business Warehouse / Reporting (QlikView, PowerBI)

  o    Retail compliance and regulations (like PCIDSS and CCPA)

• Basic working knowledge of IT Infrastructure (client, data center, cloud, network, telecom, security)

• Office 365 skills

• Strong interpersonal, problem solving, analytical, and troubleshooting skills

• Ability to work independently with minimal supervision and resolve support calls from start to finish

• Excellent organizational and documentation skills

• Ability to collaborate cross-functionally across a global organization as well as part of a team

Note: no sponsorship or consulting arrangements

WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team. We will consider all qualified applicants regardless of age, race, color, religion, gender, gender, gender, gender identity or expression, sexual orientation, national origin, disability, genetics, or veteran status.