Sales / Customer Support Rep

The Brand

WÜSTHOF has one mission since its beginning in 1814: crafting the finest knives that last for generations. Founded in Solingen, Germany, known for centuries as the "City of Blades", the brand is owned by the seventh generation of the WÜSTHOF family. In their state-of-the-art manufacturing facility, the company creates a variety of knife collections and cooking utensils. WÜSTHOF is appreciated for its art of crafting; it takes over forty manufacturing steps to make a WÜSTHOF knife, with many made by hand, using traditional skills and techniques. Forged knives from the famous Classic Collection have become the symbol of WÜSTHOF and are a lifelong companion for chefs all over the world. With over 500 employees in North America and Europe, the brand is available at leading culinary retailers worldwide.

Position Overview

The Sales Support Rep responds to requests from customers by phone, e-mail, or chat. Collaborates with the sales team on business strategies and relationships to increase revenue, while providing an award-winning customer experience.

Qualifications & Skills

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Excellent computer proficiency (MS Office – Word, Excel and Outlook) and the ability and willingness to learn new technologies

• 4 year degree preferred

• Must be able to work in a fast-paced environment and meet deadlines

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

• Excellent time management and multi-tasking abilities as well as a keen sense of urgency

• Ability to work in office (8:30am - 5:00pm) 

WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team. We will consider all qualified applicants regardless of age, race, color, religion, gender, gender, gender, gender identity or expression, sexual orientation, national origin, disability, genetics, or veteran status.