Sales Support Analyst

The Brand

WÜSTHOF has one mission since its beginning in 1814: crafting the finest knives that last for generations. Founded in Solingen, Germany, known for centuries as the "City of Blades", the brand is owned by the seventh generation of the WÜSTHOF family. In their state-of-the-art manufacturing facility, the company creates a variety of knife collections and cooking utensils. WÜSTHOF is appreciated for its art of crafting; it takes over forty manufacturing steps to make a WÜSTHOF knife, with many made by hand, using traditional skills and techniques. Forged knives from the famous CLASSIC Collection have become the symbol of WÜSTHOF and are a lifelong companion for chefs all over the world. With over 330+ employees in North America and Europe, the brand is available at leading culinary retailers worldwide.

Position Overview

Responsible for supporting sales function Primary responsibilities will be reporting and order processing. This role will also work on more complex system issues related to orders/order processing, building reports and platforms to help support the sales function. This role will serve as a back-up to the Sales Support team and at times will be needed to respond to B2B/DTC inquiries.

Essential Duties:

• Order Lifecycle Management 30%
• B2B/B2C Support 20%
• Reporting 30%
• Project Management 20%

Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
•  Excellent computer proficiency (MS Office – Word, Advanced Excel, Outlook, ERP) and the ability and willingness to learn new technologies; Zen Desk experience required; programming skills and CRM platform experience a plus
• Ability to use critical thinking and logic skills to isolate and resolve issues in a timely manner
• 4-year degree in related field preferred
• 2-5 years previous experience in a customer support role, including Amazon order processing experience
• Must be able to work in a fast-paced environment and meet deadlines
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Excellent time management and multi-tasking abilities as well as a keen sense of urgency
• Ability to train new employees

WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team. We will consider all qualified applicants regardless of age, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, genetics, or veteran status.